Frequently Asked Questions - Renters
We have compiled the following questions and answers based on our past dealings with renters.
1. Who is considered a corporate renter/client?
2. Who is an individual renter/client?
3. How do I search for Rental Property on CorporateHousingByOwner.com?
4. If I like a few properties, and want to save them for future review, how can I do this?
5. The photographs on the property detail page are small. Can I view them in a larger size?
6. Where can I find an owner's rating?
7. How do I inquire about a property?
8. When I message the owner, is my personal information shared with other companies?
9. How do I rent property from CHBO?
10. How do I make payment for rented property?
11.Does CHBO own the property on the website?
12.How much is the rental rate amount for a property?
13.What if I do not see a property that I am interested in? Does CHBO have any other options?
14.I contacted a property that I am interested in renting and I have not heard back from the owner. What can I do?
15.Does corporate housing mean the properties are available for business purposes only?
16.Do you provide any moving advice or assistance?
17.How do I change my password?
18.What is Corporate Housing?
19.What is Corporate Housing by Owner?
20.How do I email a CHBO listing to someone?
21.How do I leave a review on a listing?
22.What does the 'Move in Now' mean next to the property listing while searching?
1.Who is considered a corporate renter/client?
When a corporation takes the financial responsibility for the unit rented, the tenant is considered a corporate client. Corporate tenants can be individuals who are part of a theatrical performance, conference or sports team. They can include relocating employees or most frequently a consultant on a specific job. Corporate tenants may travel with their families. Corporations with proper credit approval are invoice for rent due on arrival and on the first day of each subsequent month while the rental continues.
2.Who is an individual renter/client?
When a renter takes financial responsibility for the rent payment himself or herself, then he/she is considered an individual client. These tenants may work for a corporation, theater group or government entity, but their organizations are not taking financial responsibility for the lease, even though the tenant may be reimbursed for their expenses. Individual renters are expected to pay their rent on the first of the month and are qualified by the owner before a lease is extended.
3. How do I search for Rental Property on CorporateHousingByOwner.com?
There are three easy ways to search for rental property:
1. You may select your desired state and then city from the map or drop down menu of states on the home page. Click advanced search, to further specify the exact kind of property you are hoping to locate. Then, select a city from the alphabetized list of metro areas and search for rental properties in that locale.
2. On the home page, select a city in the search box. A list of properties for that area will display. Keep in mind, we may provides results that may be close, but not exactly what you searched for, to give you more choice. The accuracy of the displayed property in meeting your specifications will be indicated by a percentage provided at the left of the listing.
3. If you are returning to the Web site and know the Property ID for the location you wish to find, simply enter the ID in the search box in the Home Page margin, and hit submit.
4. If I like a few properties, and want to save them for future review, how can I do this?
Simply locate the properties you like and click the 'Bookmark' link associated with that property. Of course, you must be logged in/registered to use the bookmarks option. Once you've bookmarked a property, you can return to it later and share it with others. If you like a certain property and want to be notified when it, or a property very similar to it, becomes available select Wish List from the sidebar and designate the listing as a Wish List property. CHBO will contact you when that property or something very similar becomes available.
5. The photographs on the property detail page are small. Can I view them in a larger size?
Yes, simply click the photo you want to see larger and it will open many times larger in the primary position on the listing. For a closer look at another photo, click on it. If you would like to see more photos, please contact the owner/manager.
6.Where can I find an owner's rating/reviews?
At the bottom of each listing page, there is a place for renters to enter a rating for the property or the owner. Visitors to the site are welcome to read any comments from previous renters. You can add a review also by registering/logging in to CHBO. Once you are logged in you can go to that particular property and add a review.
7.How do I inquire about a property?
Near the top of each property listing page, there is a Contact Owner link. Select this link and you must register/login with CHBO in order to contact the owner. This is a FREE service and we will not spam you. After you register/login, you will be sent directly to the owner's message information and you can contact them directly via phone/email. If you choose to email, it will be sent to the owner/manager notifying them of your inquiry. In your request, be sure to mention any comments/questions you have. Owners/Managers are trained to respond within 24hrs. We suggest calling and emailing the owner/manager if the phone is listed.
8. When I message the owner, is my personal information shared with other companies?
No, your information is held in the strictest confidence and is not shared with anyone. It will be sent directly and exclusively to the owner of the property. The information you choose to share with them is at your discretion. CHBO does not share any personal information with any other companies. If you choose to use the message system through the CHBO Web site, the other party will not get any information you choose to provide. Furthermore, we do not send you promotional emails of any kind from other companies.
9. How do I rent property from CHBO?
You do not rent from CHBO. If you find a property you want to rent, you contact the owner of that property by email or phone. All business is then handled between you and the property owner/landlord. Our role is only to manage the listing and initialize the matching process.
10. How do I make payment for rented property?
Any payment you make for renting property will be strictly between you and the property owner. Some owners accept credit cards. Some owners accept checks, etc. (They will state what forms of payment they accept in the property detail page.)
11.Does CHBO own the property on the website?
No, they are all individually owned and managed.
12.How much is the rental rate amount for a property?
The rates should be listed in the rate/specials section. If they are not, you would need to contact the owner in order to get their rates.
13.What if I do not see a property that I am interested in? Does CHBO have any other options?
Yes we do. CHBO works with providers of furnished apartments worldwide that we pass your request to. If you are interested in submitting a Housing Request,
and we will process your information. You can also find a link to the Housing Request under the Contact button in the navigation of the website.
14.I contacted a property that I am interested in renting and I have not heard back from the owner. What can I do?
We train the owners to respond to leads within 24hrs. Unfortunately, we are not managing the property and we cannot guarantee that they will contact you back within that time frame. If you have not heard back from an owner within 24hrs, please contact us at CHBO by calling 877.333.2426 or to send us a message.
15.Does corporate housing mean the properties are available for business purposes only?
No. Anyone can rent the properties listed on the website. Feel free to register and contact any owner directly.
16.Do you provide any moving advice or assistance?
Yes. Moving into corporate housing brings its own set of challenges. For example, you might not be moving enough things to interest a moving company, so you’ll need to investigate other options – we’ll tell you what those are. We have partnered with Relocation.com to provide you with moving tips and advice for your corporate relocation, and you can also get free Moving Quotes for your move.
17.How do I change my password?
1. Login to your account at the top right of the CHBO website. This will automatically direct you to your MyCHBO account.
2. Scroll down to "Edit My Account Preferences".
3. Click "Edit My Account Preferences".
4. Change the password and the confirm password fields to your new password.
5. Click update at the bottom of page to change your password.
6. Log out of the website and log back in using your new password.
18.What is Corporate Housing?
Corporate Housing is a multi-billion dollar segment of the lodging industry offering furnished residential monthly rentals.
The industry is divided into 3 products: Serviced Apartments; Managed Private Residences and By Owner Rentals. Traditionally Corporate Housing was a lodging solution that was only utilized by business travelers but today as the need for furnished monthly housing grows corporate housing is expanding into a mainstream lodging segment serving everyone from business travelers, to traveling theater performers, traveling nurses, sports professionals, visiting professors, graduate students, relocating families, individuals on military assignments, extended leisure travelers, grandparents on extended visits, divorcees and homeowners displaced from fire, water, mold and other insurance losses.
19.What is Corporate Housing by Owner?
Corporate Housing by Owner (CHBO) is a marketing and educational web portal that connects individual property owners, property managers and corporate housing companies with highly desirable segments of the traveling public both domestically and internationally. CHBO is the most targeted website offering fully furnished private residences to the general public for monthly stays and has established the “by Owner” Corporate Housing lodging segment. Properties listed on CHBO have unique access to professional housing coordinators through CHBO’s “Corporate User” interface. Also exclusive to CHBO is the “CHBO Complete” property standards program giving tenants and owners an essential tool for getting properties rented by establishing common expectations. Launched in March of 2006 as the next generation of Corporate Housing options for corporate and individual travel, CHBO has reached millions of people through the site and exposure in feature articles in publications like The New York Times, USA Today, LA Times, The Denver Post and The San Francisco Chronicle, in addition to numerous other publications, television news and radio coverage. CHBO also aggressively works to connect with business travelers not just through the CHBO site but also through other targeted marketing efforts like direct mail, trade expos and direct sales.
20.How do I email a CHBO listing to someone?
1. Go to the listing you want to email on the CHBO website.
2. At the top of the listing, click the 'Email Property' button.
3. The page that pulls up will ask for a few things
4. 'To' field is for the recipient(s) email addresses. You can add multiple email addresses, separate by commas.
5. 'From' is whatever email address you want the mail to come from.
6. 'Subject' will default with the property title, change if needed
7. 'Comment' is to send a comment to the recipient(s)
8. Click the 'Send Page' button at the bottom to send.
9. An email will be sent out to the recipient(s).
21.How do I leave a review on a listing?
To leave a review on a property, follow the steps listed here.
22.What does the 'Move in Now' mean next to the property listing while searching?
What is "Move In Now"? "Move In Now" properties get the royal treatment! CHBO will categorize your move-in ready listing in the search tool on the website to show your status as a "Move In Now" property. Potential renters in need of immediate occupancy will see the "Move In Now" icon in their search results and they also will be able to search properties that feature the "Move In Now" icon.
How It Works When the "Move In Now" icon is checked, your listing will remain in this status for 72 hours and then it will automatically be reverted back to normal status. If your property is still available after 72 hours, you can repeat the above steps to activate the "Move In Now" feature. If your property needs to be removed from the "Move In Now" status before the end of the 72 hour period, please contact a CHBO Property Specialist to remove.
Why "Move In Now"? CHBO created this feature to help drive more immediate traffic to properties that need a tenant immediately, helping potential tenants find the properties they need the moment they need them. In turn, it also helps CHBO landlords to find tenants the moment they need them too - a win-win for both parties.
Why Did "Available Now" Go Away? Too often property owners left their property marked as "Available Now", even if they had a tenant. It created a lot of confusion and added work. "Move In Now" automatically shuts off after 72 hours ensuring that properties marked as "Move In Now" truly are move in ready.
If you cannot find the answer to your question, fill out this form and we will address your question as soon as possible. Thanks from the team at Corporate Housing by Owner.
Questions
1. Who is considered a corporate renter/client?
2. Who is an individual renter/client?
3. How do I search for Rental Property on CorporateHousingByOwner.com?
4. If I like a few properties, and want to save them for future review, how can I do this?
5. The photographs on the property detail page are small. Can I view them in a larger size?
6. Where can I find an owner's rating?
7. How do I inquire about a property?
8. When I message the owner, is my personal information shared with other companies?
9. How do I rent property from CHBO?
10. How do I make payment for rented property?
11.Does CHBO own the property on the website?
12.How much is the rental rate amount for a property?
13.What if I do not see a property that I am interested in? Does CHBO have any other options?
14.I contacted a property that I am interested in renting and I have not heard back from the owner. What can I do?
15.Does corporate housing mean the properties are available for business purposes only?
16.Do you provide any moving advice or assistance?
17.How do I change my password?
18.What is Corporate Housing?
19.What is Corporate Housing by Owner?
20.How do I email a CHBO listing to someone?
21.How do I leave a review on a listing?
22.What does the 'Move in Now' mean next to the property listing while searching?
Answers
1.Who is considered a corporate renter/client?
When a corporation takes the financial responsibility for the unit rented, the tenant is considered a corporate client. Corporate tenants can be individuals who are part of a theatrical performance, conference or sports team. They can include relocating employees or most frequently a consultant on a specific job. Corporate tenants may travel with their families. Corporations with proper credit approval are invoice for rent due on arrival and on the first day of each subsequent month while the rental continues.
2.Who is an individual renter/client?
When a renter takes financial responsibility for the rent payment himself or herself, then he/she is considered an individual client. These tenants may work for a corporation, theater group or government entity, but their organizations are not taking financial responsibility for the lease, even though the tenant may be reimbursed for their expenses. Individual renters are expected to pay their rent on the first of the month and are qualified by the owner before a lease is extended.
3. How do I search for Rental Property on CorporateHousingByOwner.com?
There are three easy ways to search for rental property:
1. You may select your desired state and then city from the map or drop down menu of states on the home page. Click advanced search, to further specify the exact kind of property you are hoping to locate. Then, select a city from the alphabetized list of metro areas and search for rental properties in that locale.
2. On the home page, select a city in the search box. A list of properties for that area will display. Keep in mind, we may provides results that may be close, but not exactly what you searched for, to give you more choice. The accuracy of the displayed property in meeting your specifications will be indicated by a percentage provided at the left of the listing.
3. If you are returning to the Web site and know the Property ID for the location you wish to find, simply enter the ID in the search box in the Home Page margin, and hit submit.
4. If I like a few properties, and want to save them for future review, how can I do this?
Simply locate the properties you like and click the 'Bookmark' link associated with that property. Of course, you must be logged in/registered to use the bookmarks option. Once you've bookmarked a property, you can return to it later and share it with others. If you like a certain property and want to be notified when it, or a property very similar to it, becomes available select Wish List from the sidebar and designate the listing as a Wish List property. CHBO will contact you when that property or something very similar becomes available.
5. The photographs on the property detail page are small. Can I view them in a larger size?
Yes, simply click the photo you want to see larger and it will open many times larger in the primary position on the listing. For a closer look at another photo, click on it. If you would like to see more photos, please contact the owner/manager.
6.Where can I find an owner's rating/reviews?
At the bottom of each listing page, there is a place for renters to enter a rating for the property or the owner. Visitors to the site are welcome to read any comments from previous renters. You can add a review also by registering/logging in to CHBO. Once you are logged in you can go to that particular property and add a review.
7.How do I inquire about a property?
Near the top of each property listing page, there is a Contact Owner link. Select this link and you must register/login with CHBO in order to contact the owner. This is a FREE service and we will not spam you. After you register/login, you will be sent directly to the owner's message information and you can contact them directly via phone/email. If you choose to email, it will be sent to the owner/manager notifying them of your inquiry. In your request, be sure to mention any comments/questions you have. Owners/Managers are trained to respond within 24hrs. We suggest calling and emailing the owner/manager if the phone is listed.
8. When I message the owner, is my personal information shared with other companies?
No, your information is held in the strictest confidence and is not shared with anyone. It will be sent directly and exclusively to the owner of the property. The information you choose to share with them is at your discretion. CHBO does not share any personal information with any other companies. If you choose to use the message system through the CHBO Web site, the other party will not get any information you choose to provide. Furthermore, we do not send you promotional emails of any kind from other companies.
9. How do I rent property from CHBO?
You do not rent from CHBO. If you find a property you want to rent, you contact the owner of that property by email or phone. All business is then handled between you and the property owner/landlord. Our role is only to manage the listing and initialize the matching process.
10. How do I make payment for rented property?
Any payment you make for renting property will be strictly between you and the property owner. Some owners accept credit cards. Some owners accept checks, etc. (They will state what forms of payment they accept in the property detail page.)
11.Does CHBO own the property on the website?
No, they are all individually owned and managed.
12.How much is the rental rate amount for a property?
The rates should be listed in the rate/specials section. If they are not, you would need to contact the owner in order to get their rates.
13.What if I do not see a property that I am interested in? Does CHBO have any other options?
Yes we do. CHBO works with providers of furnished apartments worldwide that we pass your request to. If you are interested in submitting a Housing Request,
and we will process your information. You can also find a link to the Housing Request under the Contact button in the navigation of the website.14.I contacted a property that I am interested in renting and I have not heard back from the owner. What can I do?
We train the owners to respond to leads within 24hrs. Unfortunately, we are not managing the property and we cannot guarantee that they will contact you back within that time frame. If you have not heard back from an owner within 24hrs, please contact us at CHBO by calling 877.333.2426 or
to send us a message.15.Does corporate housing mean the properties are available for business purposes only?
No. Anyone can rent the properties listed on the website. Feel free to register and contact any owner directly.
16.Do you provide any moving advice or assistance?
Yes. Moving into corporate housing brings its own set of challenges. For example, you might not be moving enough things to interest a moving company, so you’ll need to investigate other options – we’ll tell you what those are. We have partnered with Relocation.com to provide you with moving tips and advice for your corporate relocation, and you can also get free Moving Quotes for your move.
17.How do I change my password?
1. Login to your account at the top right of the CHBO website. This will automatically direct you to your MyCHBO account.
2. Scroll down to "Edit My Account Preferences".
3. Click "Edit My Account Preferences".
4. Change the password and the confirm password fields to your new password.
5. Click update at the bottom of page to change your password.
6. Log out of the website and log back in using your new password.
18.What is Corporate Housing?
Corporate Housing is a multi-billion dollar segment of the lodging industry offering furnished residential monthly rentals.
The industry is divided into 3 products: Serviced Apartments; Managed Private Residences and By Owner Rentals. Traditionally Corporate Housing was a lodging solution that was only utilized by business travelers but today as the need for furnished monthly housing grows corporate housing is expanding into a mainstream lodging segment serving everyone from business travelers, to traveling theater performers, traveling nurses, sports professionals, visiting professors, graduate students, relocating families, individuals on military assignments, extended leisure travelers, grandparents on extended visits, divorcees and homeowners displaced from fire, water, mold and other insurance losses.
19.What is Corporate Housing by Owner?
Corporate Housing by Owner (CHBO) is a marketing and educational web portal that connects individual property owners, property managers and corporate housing companies with highly desirable segments of the traveling public both domestically and internationally. CHBO is the most targeted website offering fully furnished private residences to the general public for monthly stays and has established the “by Owner” Corporate Housing lodging segment. Properties listed on CHBO have unique access to professional housing coordinators through CHBO’s “Corporate User” interface. Also exclusive to CHBO is the “CHBO Complete” property standards program giving tenants and owners an essential tool for getting properties rented by establishing common expectations. Launched in March of 2006 as the next generation of Corporate Housing options for corporate and individual travel, CHBO has reached millions of people through the site and exposure in feature articles in publications like The New York Times, USA Today, LA Times, The Denver Post and The San Francisco Chronicle, in addition to numerous other publications, television news and radio coverage. CHBO also aggressively works to connect with business travelers not just through the CHBO site but also through other targeted marketing efforts like direct mail, trade expos and direct sales.
20.How do I email a CHBO listing to someone?
1. Go to the listing you want to email on the CHBO website.
2. At the top of the listing, click the 'Email Property' button.
3. The page that pulls up will ask for a few things
4. 'To' field is for the recipient(s) email addresses. You can add multiple email addresses, separate by commas.
5. 'From' is whatever email address you want the mail to come from.
6. 'Subject' will default with the property title, change if needed
7. 'Comment' is to send a comment to the recipient(s)
8. Click the 'Send Page' button at the bottom to send.
9. An email will be sent out to the recipient(s).
21.How do I leave a review on a listing?
To leave a review on a property, follow the steps listed here.
22.What does the 'Move in Now' mean next to the property listing while searching?
What is "Move In Now"? "Move In Now" properties get the royal treatment! CHBO will categorize your move-in ready listing in the search tool on the website to show your status as a "Move In Now" property. Potential renters in need of immediate occupancy will see the "Move In Now" icon in their search results and they also will be able to search properties that feature the "Move In Now" icon.
How It Works When the "Move In Now" icon is checked, your listing will remain in this status for 72 hours and then it will automatically be reverted back to normal status. If your property is still available after 72 hours, you can repeat the above steps to activate the "Move In Now" feature. If your property needs to be removed from the "Move In Now" status before the end of the 72 hour period, please contact a CHBO Property Specialist to remove.
Why "Move In Now"? CHBO created this feature to help drive more immediate traffic to properties that need a tenant immediately, helping potential tenants find the properties they need the moment they need them. In turn, it also helps CHBO landlords to find tenants the moment they need them too - a win-win for both parties.
Why Did "Available Now" Go Away? Too often property owners left their property marked as "Available Now", even if they had a tenant. It created a lot of confusion and added work. "Move In Now" automatically shuts off after 72 hours ensuring that properties marked as "Move In Now" truly are move in ready.
If you cannot find the answer to your question, fill out this form and we will address your question as soon as possible. Thanks from the team at Corporate Housing by Owner.
