Exclusion and explanation of coverage
PROPERTY PROTECTION PROGRAM (CONTENTS). Our properties and their contents are valuable and reasonable care should be taken with them during their rental.
Our company, including the participating rental property homeowners we represent (“we”, “our”, “us”), is an additionally-insured participant in a Property Protection Program that reimburses certain costs for unintentional accidental damage to our properties during their rental occupancy. With our participation in this Program, except in certain circumstances, we do not collect and hold refundable security deposits. We charge renters a non-refundable administrative fee to defer our costs for Program participation.
If, during a renter’s occupancy, renter or a member of renter’s party or renter’s guest causes any damage to real or personal property of our rental property as a result of unintentional accidental acts or omissions, renter must notify Corporate Housing by Owner, Inc. at that time, and before check-out. For rentals that exceed the coverage limits of the program, you may collect a supplementary refundable (net of any damage reimbursement) security deposit from renter upon check-in. Renter is liable to you for any damages caused by renter or a member of renter’s party or renter’s guest that are not reimbursed to us or exceed the maximum per-incident limit of our coverage, and the credit card on file and/or any collected security deposit will be charged. If renter wishes to pay a refundable (net of any damage reimbursement) security deposit, renter must notify the landlord before check-in. Special or large event or pet deposits may be charged in certain situations. This Program is not offered or available for sale to renters.
Coverage is required before or on the arrival date of the guest and throughout the term of the reservation. There cannot be any lapse in coverage or it will void the coverage. If pets are allowed in the property the signed rental agreement by all parties must mention that pets were allowed.
Benefits will not be provided for any loss or damage due to the following. It is at the discretion of Corporate Housing by Owner Inc to process any claim. Coverage limits to (2) claims for every 12 month period per CHBO user regardless of location.
(a) Natural Disaster;
(b) intentional acts of an Insured or tenant;
(c) gross negligence, Willful and Wanton conduct by an Insured or tenant;
(d) any cause, if the tenant does not report the loss or damage to the staff of the Rental Property by the Termination Date;
(e) normal wear and tear of the Rental Property unit;
(f) loss of use of the Rental Property unit;
(g) Theft or damage to any property owned by or brought by a tenant onto the Rental Property premises;
(h) Theft or damage caused by anyone visiting other than an tenant;
(i) Theft without a valid police report;
(j) damage without a valid police report unless the damage is caused by an tenant;
(k) damage in a Rental Property unit if the number of persons occupying the unit exceeds that unit’s occupancy limit.
Submitting a claim
Claims MUST be started up to 10 days after the coverage end date, NO EXCEPTIONS. To begin a claim, email support@mychbo.com with your Policy number, Coverage Holder name, date of purchase, credit card statements, photographs of the damage (before and after if possible) and paid repair invoices. The damage must be repaired, replaced, etc. in order to file the claim in full. CHBO will initiate the claim process and ask you for any additional documentation to complete the claim. Once the claim is created, you will have up to 45 days to provide all documentation needed for the claim. Self service repairs will not be reimbursed. Proof of materials and third party services purchased is required. The underwriters will review the claim and determine if it will be covered or not. The renter/quest may be contacted for details concerning the damage.
