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First qualify the request. These are emails not specific to your property but submitted by individuals looking for property in your area. Only respond to those requests that you believe would be a good renter for your property. Start by looking at the budget and dates needs. Remember there can always be some flexibility. The potential renter may be looking for a 2 bedroom and your property is a 3 bedroom, but may be in the best location so you may still want to respond to this type of request.
Second it is important to respond as quickly as possible. Potential renters who are searching now are looking for answers now. It is also important to realize that you do not have to respond to all requests just the ones that best match your property rental. If you feel your property might work for them you will need to login to your CHBO account, go to your InBox and click on the General Housing Requests link ( 3rd item on the pulldown), there you will see the inquiry.
You can call the individual, View the Details of the Inquiry and Reply by email to the individual from that page. Once you have established contact and they provide their direct email you can communicate using your personal email.