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Outline of the CHBO Rental Program Reservation Process

CHBO Rental Program Reservation Process

Below is a comprehensive guide outlining the stages involved in the CHBO Rental Program reservation process from the perspective of the tenant. CHBO takes charge of coordinating the entire transaction, ensuring a seamless transition for tenants moving into properties managed by owners under contract with CHBO.

1. Complete the CHBO rental application for the listing(s) you are interested in renting. A photo ID is required for each applicant over the age of 18.
2. Complete the TransUnion SmartMove background check process. A link to initiate this process will be sent to you after the rental application is completed.
   • This is a soft pull on your credit report and will not affect your credit score.
3. Once your application is approved, we will initiate the rental agreement process.
4. All rent, fees, and deposits are due upfront when your lease is signed and executed.
   • Your first invoice will be for 30 days, no matter what day of the month you move in.
   • If you are moving in on the 15^th of the month or after, the prorated rent for the 2^nd month is also due upfront.
   • Your next rental payment will be due on the first of the month following your move-in date.
5. You may pay via ACH, wire transfer, cashier’s check, or credit card. If your move-in date is within seven days of your lease is execution, you must pay via credit card or overnight a cashier’s check to CHBO.
   • We will need a copy of the front and back of the credit card.
6. Once your move-in invoices are paid, your reservation will be complete.
7. CHBO will send you a reservation confirmation with all the information you need to check into your rental on the move-in day.
8. REMINDER --- All CHBO reservations require a 30-day notice to vacate before departure, even if you plan to leave on the lease end date.
9. If you do not request an extension or enter your notice to vacate before your lease expiration, your lease will automatically continue on a month-to-month basis until CHBO receives your 30 days’ notice.
10. CHBO does suggest you complete a move-in and move-out walkthrough with the owner to detail the repairs needed or discrepancies to be recorded.  Please email a copy of your condition form to reservations@mychbo.com.
    • Once you have departed, your security deposit (if applicable) will be refunded to you within 21 days.
    • You will be notified promptly of any deductions submitted by the owner with corresponding documentation for the repair/replacement items.
11. We invite you to share reviews on your overall experience using CHBO, the owner, and the property at this link: Google Review. You can do this at any time during your stay or after.

By entrusting the CHBO Rental Program, tenants can expect a streamlined reservation process and dedicated support every step of the way, ultimately facilitating a smooth transition into their new rental property. If you have any questions about this reservation process, please contact CHBO or call 1-877-333-2426.