As someone who offers fully-furnished CHBO apartments for rent, understanding the common complaints of guests in corporate rental homes is important. This allows you to make changes to create a space that guests love spending time in. We’ll share the top five complaints so you can decide if you need to adapt things for happy guests.
Level of Cleanliness
Nobody wants to talk into serviced apartments and see a mess. It can start a holiday vacation off on the wrong foot and lead to guests who aren’t happy in their surroundings. This is one of the most common complaints and it is easy to fix. As a homeowner, all you need to do is make sure the space is clean and that there is proper ventilation. If you do this, you’ll stave off concerns about this and provide a great first impression to guests.
Lack of Maintenance
Maintenance is just as important as cleanliness. Guests who are renting a furnished rental apartment don’t want to start using an appliance to find that it doesn’t turn on or stops in the middle of a job. This is the sort of thing that can leave someone promising never to come back. What should you do? Make sure you keep things maintained and provide alternatives if you know an issue may come about. This might include offering new bulbs for lights and things of that nature.
One of the top priorities of someone traveling is safety. Complaints in this area might be about having luggage stolen or staying in a home without proper locks and cameras to keep things protected. This is something that owners of serviced apartments must take seriously. Having a thumbprint lock or other extra security options will make guests more comfortable in the space.
This might seem strange, but sometimes it can be hard to find a furnished rental apartment if there is another address in the area that is similar. It can also be frustrating to move into an apartment and find that it’s not near the local markets and attractions in the area. One of the ways to deal with this is by providing clear instructions about how to reach the home. Another is to offer a binder with lists of nearby attractions and phone numbers for them.
Complaints Improperly Handled
The final top complaint we want to address is when someone has a complaint, but it isn’t addressed by the owner. If a guest feels that they are being ignored, they likely are never going to stay with you again. Make it clear how your guests should provide complaints and if a complaint comes in, be sure you solve it as quickly as possible. This can make a huge difference in how a guest perceives your rental apartment.
There are always going to be problems when renting, but many of them can be addressed quite easily. Approach things the right way and a complaint may turn into a way to show off your problem-solving skills. Good luck!
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