The 4 Step Process to Delight Your Tenants

Published Date: 2016-08-04


Plan a Delightful Destination
Your short-term rental could be the most beautifully decorated place in the world, but in general people don’t fly to a destination just for their lodgings. They go because there’s something attracting them to that area. If you can provide information about vacationing in your area, relocating there, the best neighborhoods, places to eat, etc., you’ll be doing your tenants an incredible service that they won’t forget.Create a Detailed Listing and Always Respond Promptly to Queries
As prospective tenants look for properties, they tend to get frustrated and move on quickly when they don’t see the information they need immediately or when the landlord doesn’t respond fast enough. If you make sure that your property listings are very detailed, you’ll be halfway there. Stay connected and respond to messages and questions quickly, and you’ll be head and shoulders above other short-term rental landlords.Make Booking Effortless
If booking is too complicated and difficult, it’ll not only discourage tenants from continuing, but it may make them think that you’re actually running a scam. If you do your booking through CHBO, you can make it a lot easier, which will build your tenants’ confidence in you and your corporate housing property.Have a Welcome Package Waiting for Them
When your tenants arrive, have a welcome package waiting for them that includes some complimentary snacks and bottles of water, as well as information on places to dine out and order in, upcoming events, and all of the other information they could need or want. If you do this, you’ll really wow your tenants from the moment they walk in the door because you’ll take advantage of the relief they feel as they arrive at their destination and are finally able to kick off their shoes and relax. Do these four things, and be sure to be easily accessible and to follow up with your tenants after they check out, and you’ll be on your way to truly delighting them every step of the way.Like us!




