Tenant Surprises: Dealing With a Hoarder

Really it is never a dull day when it comes to dealing with tenants. As a property manager the more information we can give tenants and the easier we make it for tenants to follow our guidelines the better. But there are always days when we discover and tenant might have a different living standards than you expected and now what do you do?

Property Problems: Dealing With a Hoarder

Typical landlord worries include late payments, loud tenants and busy schedules. These concerns come with the territory, and most landlords have the experience

Dealing with a hoarder

and know-how to keep their properties running smoothly. An unsavory new trend has landlords wondering whether some tenants will ever leave. Hoarding is a behavior pattern that leads people to accumulate excess material things without any inclination to get rid of old things. This behavior has been in the spotlight ever since the A&E reality show “Hoarders” began documenting extreme cases of compulsive hoarding.

Manage a high-volume property for long enough and you will probably have to confront this uncomfortable behavior.

Drafting the Lease

Most lease agreements contain clauses that state tenants must keep apartments and houses in fair condition. Hoarding may lead to the obstruction of exits and passageways, or it may establish unsanitary conditions. Hoarders push the limits of these clauses, and it’s time for landlords to get more clear. Excessive hoarding, which is a subjective term, is a safety risk and often leads to structural and pest control issues. If hoarding is becoming a pressing problem in your property, include a specific hoarding clause in the lease. By mentioning hoarding by name, tenants will know that they don’t have the right to accumulate excessive junk in their rented homes. A hoarding clause will give you a stronger leg to stand on when you confront pack-rat tenants.

Confronting a Hoarder

At some point you may have to confront a tenant who hoards, no matter what the lease says. Before you knock on the door, investigate the property as much as possible. An alleged case of hoarding could be a tenant reorganizing a storage unit or packing for a trip. As you confront a tenant, ask about the potential hoarding and remind them that excessive storage may violate some of the lease terms. Most cases of hoarding are the result of laziness, and tenants are willing to clean up the mess. San Francisco requires landlords to give 30 days for cleaning before they are allowed to evict tenants because of unreasonable conditions. If your tenants don’t see the problem with their habits, explain that hoarding violates code and puts residents in danger.

Last December, fire officials in Washington D.C. found hoarding conditions when they responded to a house fire, according to NBCWashington.com. They don’t know what started the fire, but hoarding made it more difficult for fireman to assess the damage and clean up. A clean up plan and perhaps a dumpster from a local D.C. provider could have helped the homeowner dispose of unnecessary belongings and potentially prevented the fire.

Hoarders who refuse to clean and insist on maintaining an unreasonable environment may have to be evicted. Explain the situation to your tenants before you pursue legal action. Some tenants need to feel some pressure in order to clean up their acts. If the threat of eviction doesn’t cause hoarding tenants to shape up, it’s time to pursue legal action. A lawyer will be able to confirm that you have grounds for eviction based on your lease, and state laws dictate how much time a tenant has to clear out.

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Kimberly Smith is an accomplished entrepreneur and published author with more than 20 years experience as an entrepreneur in the areas of real estate, property management, corporate housing, website development and franchising. In 1999 Kimberly and her husband/ business partner, Eric, launched AvenueWest Corporate Housing, Inc., a multi-million dollar success story. AvenueWest provides real estate property management of furnished residential properties offering full service corporate housing services to upscale executive travelers in need of a monthly lodging solution. A recognized leader in the industry, they were awarded CHPA’s 2010 Provider Company of the Year Award and listed for 3 consecutive years on Inc Magazine’s Inc 5000 list of the countries fastest growing businesses. Inspired to help people find corporate housing and real estate solutions on a national basis, Kimberly and Eric came up with a business idea to create a national resource dedicated to connecting furnished rental properties with executive renters. In 2006 CorporateHousingbyOwner.com (CHBO) was launched, the first-of-its-kind online portal connecting furnished rentals and the traveling public. In 2013 CHBO was recognized by CHPA as the Associate Company of the Year. In 2009 AvenueWest Global Franchise was launched allowing for the national expansion of the AvenueWest Managed Corporate Housing product. Current offices are located in Phoenix, Atlanta, Fort Collins, San Francisco, Boston, Dallas, Denver and Colorado Springs.

2 Comments

  1. Donna
    August 11, 2015

    Please help! We rented a house from a hoarder. We hired a clean up crew who were there for 10 hours! The place is still unlivable. We both signed a simple lease that we drafted. I have to move out of my current place by this coming Sunday. She is refusing to let me throw obvious garbage out (empty boxes and bags etc).
    I have to bug bomb the house before moving in. She is now telling me she has no time to clean ao we will have to put our furniture in storage and live in two bug and mouse infested bedrooms!
    I took the place at such a low rent because I promised to repair most things and make it livable again. She wont let me touch anything. She has two big rooms with locks on them filled to the brim with furnitute…that’s fine, we dont need those rooms, but we do need the basics of 2 bedrooms, a bathroom, a kitchen, livingroom and diningroom. She says we can just pile our things on top of hers and just use our bedrooms! That was not the agreement. What can I do?
    Please help.
    We are in Bergen County, NJ

    Reply
    1. Jeff Richards
      August 18, 2015

      Did you sign a lease contract?

      Reply

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