Renters will have two invoices due the same day the lease is signed and executed to finalize their reservation. Rent is due for the remainder of the month in which the lease starts at the rental property. This invoice will also include any fees and deposits associated with the lease. The next full month's rent is also due at lease signing. 

Renters may pay via ACH, wire transfer, cashier’s check, or credit card. There is a 3.5% monthly processing fee to pay via credit card.  If the move-in date is within 7 days of when the lease is executed, Renters must pay via credit card or overnight a cashier’s check to CHBO. CHBO also will need a copy of the front and back of the credit card.

As part of your Rental Program application process, CHBO requires proof of ownership. Your application will not be approved until all required documentation is received and confirmed by CHBO. Proof of ownership of your rental property showing your name or company name as the owner and the street address of the rental. Here are some examples you can upload for proof of ownership: 

1. Deed or Official Record

2. Mortgage documentation

3. Property tax receipt or bill

4. Manufactured home certificate or title

5. Home purchase contracts (e.g. Bill of Sale, Bond for Title, Land Installment Contract, etc.)

Upload one of the above mentioned documents to your dashboard under the Rental Program menu.

Once the renter's lease term has passed, CHBO automatically places the lease on month-to-month in accordance with the lease. CHBO automatically blocks the property listing calendar 35 days from the current day (today) until the renter officially gives their 30-day notice to vacate.  CHBO then adjusts the property calendar to match the correct dates. The renter can do this through their CHBO dashboard, which we instruct them to do through email.   If the renter thinks they will be here for some time, we recommend they extend the calendar to avoid an issue with new potential renters.

CHBO Rental Program Reservation Process

Below is a comprehensive guide outlining the stages involved in the CHBO Rental Program reservation process from the perspective of the tenant. CHBO takes charge of coordinating the entire transaction, ensuring a seamless transition for tenants moving into properties managed by owners under contract with CHBO.

1. Complete the CHBO rental application for the listing(s) you are interested in renting. A photo ID is required for each applicant over the age of 18.
2. Complete the TransUnion SmartMove background check process. A link to initiate this process will be sent to you after the rental application is completed.
   • This is a soft pull on your credit report and will not affect your credit score.
3. Once your application is approved, we will initiate the rental agreement process.
4. All rent, fees, and deposits are due upfront when your lease is signed and executed.
   • Your first invoice will be for 30 days, no matter what day of the month you move in.
   • If you are moving in on the 15^th of the month or after, the prorated rent for the 2^nd month is also due upfront.
   • Your next rental payment will be due on the first of the month following your move-in date.
5. You may pay via ACH, wire transfer, cashier’s check, or credit card. If your move-in date is within seven days of your lease is execution, you must pay via credit card or overnight a cashier’s check to CHBO.
   • We will need a copy of the front and back of the credit card.
6. Once your move-in invoices are paid, your reservation will be complete.
7. CHBO will send you a reservation confirmation with all the information you need to check into your rental on the move-in day.
8. REMINDER --- All CHBO reservations require a 30-day notice to vacate before departure, even if you plan to leave on the lease end date.
9. If you do not request an extension or enter your notice to vacate before your lease expiration, your lease will automatically continue on a month-to-month basis until CHBO receives your 30 days’ notice.
10. CHBO does suggest you complete a move-in and move-out walkthrough with the owner to detail the repairs needed or discrepancies to be recorded.  Please email a copy of your condition form to reservations@mychbo.com.
    • Once you have departed, your security deposit (if applicable) will be refunded to you within 21 days.
    • You will be notified promptly of any deductions submitted by the owner with corresponding documentation for the repair/replacement items.
11. We invite you to share reviews on your overall experience using CHBO, the owner, and the property at this link: Google Review. You can do this at any time during your stay or after.

By entrusting the CHBO Rental Program, tenants can expect a streamlined reservation process and dedicated support every step of the way, ultimately facilitating a smooth transition into their new rental property. If you have any questions about this reservation process, please contact CHBO or call 1-877-333-2426.

The typical time frame is within 30 days after the property has been reviewed after moving out.

CHBO encourages any property type into the CHBO rental program.  Shared rental spaces are not allowed.  

Below is the criteria to qualify your property for the CHBO rental program

• The property must be located in a highly dense area within the US. The location can be evaluated by the CHBO team.
• The property must be CHBO complete and CHBO Certified.
• The property should be tastefully furnished including all or more of the inventory options mentioned in the CHBO Complete checklist.
• CHBO does not recommend allowing short term vacation rentals while marketing the property in the Rental Program.
• CHBO does not recommend advance booking your calendar for future reservations.  We recommend booking for the immediate renter.  Under our lease agreement, we will require a 30-day notice to vacate which will give CHBO enough time to re-rent the property.
• Although most corporate renters book the property sight unseen we have found that if someone is going to stay over 3 months, they typically want to view the property prior to booking.
• It is required the property has either a property manager or someone to manage all the property needs while a guest is living in the property.

The following payment details are related to reservations generated from the CHBO Rental Program.

Rent payments on new reservations: 

          * If a tenant moves in during the month, the owner will receive the pro-rated rent, move-out clean fee, pet fee, etc. in that month. Rent for the next month will be paid in the next month.

          * Payments are electronically initiated on Wednesdays once funds have cleared and their move-in has been confirmed.                    

                    For example, move-ins from Tuesdays to Mondays will be paid on the following Wednesday if conditions have been met.

          * Fraud protection policies may delay first-time payments to an account.

          * ACH banking details must be provided with photo/screenshot documentation of the account number in order for payments to be sent. 

                    To double-check or update this information:

                            - Login to your CHBO portal.

                            - Scroll your mouse over the “CHBO Rental Program” dropdown.

                            - Click “Payment Methods.”

Rent payments on existing reservations:  

          * Payments will be initiated by the 10th of the month and may be slightly delayed if a bank holiday slows the funds from clearing. 

          * The payment issued will be for the current month. 

** Please note that commission is collected on all funds collected from tenants, except for insurance claims.

OWNER STATEMENTS ARE EMAILED THE DAY AFTER THE PAYMENT HAS BEEN INITIATED, WHICH IS USUALLY THE SAME DAY FUNDS HIT BANK ACCOUNTS.

Utility Allowance means the value of utilities such as electricity, gas, and water costs that are included in the gross rent of the tenant. This is included in the rent each month. If the amount of allowance is exceeded, the landlord may elect to charge the tenant the overages. See the listing details and/or the rental agreement for details.

In our ongoing efforts to deliver valuable services while asserting our leadership position in the corporate housing market, CHBO is proud to bring your attention to our partnership with Clements Worldwide a licensed insurance agency that understands the needs of the corporate housing sector.

Providing our homeowners with a comprehensive protection plan is a top priority for CHBO. Clements Worldwide shares CHBO’s commitment to deliver secure and protected accommodation to all of our clients and partners, and were instrumental in introducing a program featuring comprehensive protection and administrative ease.

Clements Worldwide and CHBO worked closely with underwriters at Lloyd’s of London to leverage CHBO’s booking volume and reputation and bring it to bear against the specialty insurance market. As a result, a Lloyd’s of London insurance policy stands behind and backs up CHBO’s Protection Program commitments.

The CHBO Protection Program™ is not insurance. Rather it is a supplemental program designed to respond where underlying Homeowner’s coverage does not, as evidenced by policy exclusions as they relate to short term rental activity and declined claims.  It is not a replacement for homeowner’s insurance. The CHBO  Protection Program™ is excess over any other valid and collectible primary homeowner’s insurance.

The decision to offer a Protection Program uniformly and universally reflects CHBO’s interest in making certain that all our hosts benefit from comprehensive protection. We believe that homeowner hosts and guests will greatly benefit from this valuable service.

For ease of reference, a general outline of the terms and conditions of the CHBO’s Protection Program can be reviewed https://www.corporatehousingbyowner.com/arrk-terms.

Thank you for taking the time to read through this important information. If you have questions regarding the Protection Program, please feel free to contact Jeremy Blackburn at (504) 708-2223, or support@mychbo.com.

Owners and guest can see their reservation details from this link in the user dashboard - https://www.corporatehousingbyowner.com/dashboard/rental-reservations/

You must notify your CHBO agent of any damages within 7 days of the departure date. Please send an email to claimsrp@mychbo.com including pictures and a description of the damage to initiate the claim.

If you received over $600 from CHBO in one calendar year, than CHBO will issue you a 1099 on or before January 31st of the following year.  

Proof of ownership of the dwelling you are wanting to adverise, complete W-9 tax details, ACH bank info for CHBO to pay you monthly, execution of the CHBO Rental Program Agreement, and have CHBO added as an Additional Interest on your homeowner's insurance policy for the dwellimg you are advertising.

Yes, the fee is 12% of the monthly rental rate. This transaction fee also applies to all one-time fees collected upfront at move-in.

If there is not a current tenant in the rental property, you can give CHBO a 45-day notice to Opt-Out of the Rental Program. If there is a current tenant/lease in place, you must wait for the tenant to vacate the property before you can opt-out of the program.