Why Travelers Choose CHBO Over Hotels and Extended Stays

Fully furnished apartment for rent by CHBO

There are many reasons that travelers make extended stays in specific cities or regions. Though many might experience a “knee jerk reaction” of thinking about booking their stay in some sort of hotel or property designed for extended stays, many are reconsidering. Instead, the ever-increasing trend is toward booking stays in CBHO or corporate housing by owner properties. There are many reasons, and these include:

  • Hotels and extended stays are typically far more expensive.
  • Most extended stays are designed for convenience and for business travelers only, this can make them extremely cold, generic and very uncomfortable. For example, imagine eating, sleeping, and relaxing all on one big space for weeks or months on end. Imagine uncomfortable and un-homelike furnishings.
  • Essential services are not part of the rate of most extended stays and this means that, in addition to already being more expensive, there are further costs. For example, laundry means going to a Laundromat yourself or paying someone a high amount to do it. With furnished rentals, the machines are there and you can do loads as you watch TV and make a delicious home-cooked meal
  • Travelers in CHBO properties begin their stay with a friendly greeting by a property owner or local. This is much more sincere and appealing than the front desk people who may have a sort of “canned” smile and who must be polite as it is part of the job. With CBHO, you meet a host who looks after your needs and puts a much more humane face on everything from service calls to departures.
  • A CHBO property is not a “branded” property. The owner is not trying to sell anything extra, and so your weeks or months are just as they are at home, and without a constant flood of brands and products being promoted at every turn.
  • CHBO properties are often much larger and roomier. Whether on your own or with fellow travelers, an authentic home provides you with a lot more living space with both indoor and outdoor living spaces.
  • Most CHBO properties also allow you to bring pets, and this can be a tremendous advantage whether traveling alone or with a group; further ensuring it feels like a home away from home.
  • Finally, hotels and extended stays are always chosen for their convenient locations. Close to business parks or major business areas, they may not be the nicest places to remain for weeks or months at a time. CHBO properties typically appear in actual housing areas including apartments, neighborhoods and subdivisions.

Corporate rentals vs Hotel stays

Travelers have consistently proven that they like the idea of a hotel’s customer service, but on almost all other points, they would rather be in a more private, home-like environment. This is why there has been such a surge of interest in CHBO properties. They let visitors enjoy the same convenient locations but in much roomier, more comfortable and more appealing settings, ensuring a stay is as satisfying as possible.

Property Manager, Insurances and Furnished Housing

Furnished apartments

As a property owner, you already know that insurance is a must have item. It is what guarantees you will not suffer a financial loss on your property, but it can also offer you a great deal more. This is particularly true if you offer fully furnished apartments for rent and if you work with a property management company.

Why? To begin with, furnished housing opens up a few liabilities. There is the risk that the items you supply are damaged, destroyed or lost and you need coverage that prevents your profit margin from evaporating should you need to refurnish after a particularly destructive tenant or a problem they cause (think flooding, fire, stains, and so on).

Furnished apartments

There is also your liability should the furnishings lead to a problem. Mold and allergies are just two issues that your furnishings could cause (or said to have caused).

And why would the manager of your fully furnished apartments for rent be a subject that also relates to insurance? It has to do with any mistakes the manager might make in operating the furnished housing. As a simple example, they might wrongfully evict someone, opening you up to legal issues.

The coverage is often described as “Errors and Omissions” coverage, and it protects you and the manager from any mistakes the manager makes. Should you supply it? You can, but you might insist that the manager offer proof of such coverage. Should you also add managers to the policies you have in place? In a word: Yes. It just makes sense to erase liability whenever and wherever possible with furnished housing, and that is one simple way to accomplish it.

How to Delight Guests of Your Corporate Furnished Apartment

Corporate housing rental keys

When people travel for work, there’s often a stressful reason behind it. For example, it could be for an important project, relocation, training assignment, or a medical professional or professor bringing a particular expertise. Small wonder then, that tenants looking for their own short-term housing tend to look for the least stressful option. They want something close to work, with the amenities they need and convenient shopping. For corporate renters, it’s even more important, then, to create a relaxing environment that not only meets their needs, it exceeds them. And in a market with significant competition, the little things you do to delight your guests can make your property memorable and earn great reviews and repeat customers. Here are some steps you could take throughout the process to really wow your guests.

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The Executive Stay Pre-Booking Process

It starts with a well thought out, professional offering. Have you chosen a property convenient to tech, medical, and universities districts? These are the most common types of tenants and by doing so you’ll have the best chance of giving tenants a short commute. Be sure your listing is thorough, includes a professional description and plenty of certified photos. Clearly communicate your properties amenities and your expectations of tenants.

Another good idea is to provide details of local activities, events, restaurants, and culture. You could create a general guide with a map of locations or a walking tour, guiding your guest to local or “off the beaten path” stops – including why they are important to you and to the area. Remember that you know your city better than they do, so they’ll appreciate your local expertise and the time you took.

When a lead emails or calls about your property, be available. The best bet is to answer your call, but at the least plan to call back within an hour. When the lead wants to make a reservation, the easier it is for them to pay, the more confidence they’ll have in your professionalism.

After-Booking and During the Stay

Now that you know a bit about your guests and why they are staying in your city, you can personalize their visit. Visitors with pets could be guided to local dog parks, families with babies could arrive to a stock of diapers; those with kids pointed to child-friendly activities, singles could be guided to the best places to make new friends. The point is to put a personal and thoughtful touch on their experience. It doesn’t need to be expensive, but it does need to add to the sense of “home” that they are seeking by booking a corporate apartment instead of a hotel.

Just before their arrival, check in with your guests to make sure they are all set and have what they need, and let them know you’re looking forward to their arrival! When they arrive, this is the key moment where you can truly impress them with a warm welcome. A gift basket, note, bottle of wine, or other gesture makes a great first impression.

During their time in your furnished apartment, try to show guests that you go the extra mile. That could mean better furnishings and consumables such as high thread count sheets or high quality cookware, or it could mean making sure your property is turned over well – cleaned and fully maintained to minimize the chance of arriving to a still-dirty home or to a broken appliance that was promised. If there are questions, comments, or concerns that the tenant has, listen and respond quickly and meaningfully.

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After A Stay in Your Corporate Apartment

Ask for feedback within a few days of your guests’ departure. They’ll appreciate the chance to let you know what went right or wrong, and even more so if you are genuine about righting any wrongs they experienced or simply trying to improve your offerings.

Ask for a review from clients you’ve delighted – referrals and reviews are a powerful engine for ensuring re-bookings and new leads. Loyal customers will return and see you made positive changes based on their feedback.

It’s The Little Things!

Taking small steps like these doesn’t have to time consuming or expensive. But doing so can make the difference in a happy client who will sing the praises of your executive rental, and one who will make sure no one else make the same mistake. Find tips like these and so much more in the CHBO Corporate Housing Handbook, a $30 value available free to download.